Jan
29
The definition of customer service can vary depending on your company’s goals the persona of your customer. A company offers goods or services to the buying public. Those customers then have questions, need additional information, guidance or information. Here’s one way to define customer service: Customer service provides information throughout the purchase funnel and after …
Permanent link to this article: http://helpdeskguides.com/what-is-customer-service/
Jan
21
Customer service is at a turning point between traditional customer service and a new direction: social customer service. At the last cross-roads, many companies chose to move their customer service operations overseas to reduce costs. The next opportunity to drive down costs even further may be social media. Will the call center of today be …
Permanent link to this article: http://helpdeskguides.com/social-customer-service/
John R Wall is a writer, designer and video expert based in Philadelphia. With over 20 years of experience in the industry, his expertise has taken him to a number of fortune 100 companies, small shops and agencies.
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