Help desk software can be an asset or drain on any business. As users look for assistance, the software package supporting the help desk can make all of the difference.
Feb
14
Spiceworks, a company best known for network monitoring and help desk software, offers a powerful set of tools to make the IT professional’s job easier. And best of all it’s free. The free Spiceworks download allows IT pros to quickly scan their networks and get solid data on the ‘health’ of their systems, individual machines …
Permanent link to this article: http://helpdeskguides.com/spiceworks/
Jan
02
Summary: Help desk program offerings come in all shapes and sizes. The perfect solution is available for your company – no matter how big or small of a help desk program you’re looking for. At their most basic, help desk programs need to offer an interface of some kind for your customers and help you …
Permanent link to this article: http://helpdeskguides.com/help-desk-program/
Jan
02
Summary: Knowledge base software is the best tool to limit the amount of resources you’ve got to dedicate to your help desk. Knowledge base software allows customers to find their own answers without having to call the help desk. Help desk knowledge base software is the quickest and easiest way for a company to offer …
Permanent link to this article: http://helpdeskguides.com/knowledge-base-software/
Jan
02
Summary: Help Desk Asset Management Software scans your network to help you identify the status of assets around your organization from your help desk. Asset management software can help you use assets more efficiently saving your company money. Imagine you’ve got 30,000 employees spread out over five continents. Each is working on a company laptop …
Permanent link to this article: http://helpdeskguides.com/help-desk-asset-management-software/
Jan
01
Summary: Help desk application packages come in all shapes and sizes. From full services hosted software packages to light and limited free web based versions. Help desk applications can also bolt on to expand the usefulness of your existing helpdesk software package. There are a number of keys that all helpdesk applications need to have …
Permanent link to this article: http://helpdeskguides.com/help-desk-application/
John R Wall is a writer, designer and video expert based in Philadelphia. With over 20 years of experience in the industry, his expertise has taken him to a number of fortune 100 companies, small shops and agencies.
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