Customer Service is the voice of your company to your customer.
Feb
20
Summary: A good IT help desk is almost always there when you need them. But before you call, run through this quick list of common issues that you can fix without the help desk’s help. It’s 6:15 and you’ve got a big presentation tomorrow morning. You’ve been working on your Power Point deck all day. …
Permanent link to this article: http://helpdeskguides.com/it-help-desk-when-to-contact-the-help-desk/
Feb
03
Outsource Help Desk Summary: Outsource help desk services are provided by many companies. Outsourcing is more than a trend; it’s a reality in business today. If you decide to outsource help desk offerings to your employees or customers, strategize and plan before pulling the trigger. Many management teams continue to ask themselves the same questions, …
Permanent link to this article: http://helpdeskguides.com/outsource-help-desk/
Jan
29
The definition of customer service can vary depending on your company’s goals the persona of your customer. A company offers goods or services to the buying public. Those customers then have questions, need additional information, guidance or information. Here’s one way to define customer service: Customer service provides information throughout the purchase funnel and after …
Permanent link to this article: http://helpdeskguides.com/what-is-customer-service/
Jan
21
Good customer service is one of the things most business leaders think their company does well. Most customers disagree. For consumers to get the best customer service it pays to be strategic, calm and tenacious. For a business, understanding those traits will help a customer service organization better plan for the consumer’s needs. On a …
Permanent link to this article: http://helpdeskguides.com/great-customer-service/
Jan
21
Customer service is at a turning point between traditional customer service and a new direction: social customer service. At the last cross-roads, many companies chose to move their customer service operations overseas to reduce costs. The next opportunity to drive down costs even further may be social media. Will the call center of today be …
Permanent link to this article: http://helpdeskguides.com/social-customer-service/
John R Wall is a writer, designer and video expert based in Philadelphia. With over 20 years of experience in the industry, his expertise has taken him to a number of fortune 100 companies, small shops and agencies.
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