John Wall - Editor

Author's details

Name: John Wall
Date registered: December 23, 2011
URL: http://www.helpdeskguides.com

Biography

John R Wall is a writer, designer and video expert based in Philadelphia. With over 20 years of experience in the industry, his expertise has taken him to a number of fortune 100 companies, small shops and agencies.

Latest posts

  1. IT Help Desk: When to Contact the Help Desk — February 20, 2012
  2. Spiceworks Works – Add Some Pepper to Your Network Management and Help Desk. — February 14, 2012
  3. Outsource Help Desk — February 3, 2012
  4. What is Customer Service? — January 29, 2012
  5. How to Give and Get Great Customer Service — January 21, 2012

Most commented posts

  1. 10 Ways to Put Some Life in Your IVR — 2 comments

Author's posts listings

Feb
20

IT Help Desk: When to Contact the Help Desk

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February 20, 2012

IT Help Desk Error

Summary: A good IT help desk is almost always there when you need them. But before you call, run through this quick list of common issues that you can fix without the help desk’s help. It’s 6:15 and you’ve got a big presentation tomorrow morning. You’ve been working on your Power Point deck all day. …

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Feb
14

Spiceworks Works – Add Some Pepper to Your Network Management and Help Desk.

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February 14, 2012

Spiceworks Reviews

Spiceworks, a company best known for network monitoring and help desk software, offers a powerful set of tools to make the IT professional’s job easier. And best of all it’s free. The free Spiceworks download allows IT pros to quickly scan their networks and get solid data on the ‘health’ of their systems, individual machines …

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Feb
03

Outsource Help Desk

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February 3, 2012

Customer Service Representative

Outsource Help Desk Summary: Outsource help desk services are provided by many companies. Outsourcing is more than a trend; it’s a reality in business today. If you decide to outsource help desk offerings to your employees or customers, strategize and plan before pulling the trigger. Many management teams continue to ask themselves the same questions, …

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Jan
29

What is Customer Service?

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January 29, 2012

Customer Service:Southwest Airlines

The definition of customer service can vary depending on your company’s goals the persona of your customer. A company offers goods or services to the buying public. Those customers then have questions, need additional information, guidance or information. Here’s one way to define customer service: Customer service provides information throughout the purchase funnel and after …

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Jan
21

How to Give and Get Great Customer Service

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January 21, 2012

Great Customer Service

Good customer service is one of the things most business leaders think their company does well. Most customers disagree. For consumers to get the best customer service it pays to be strategic, calm and tenacious. For a business, understanding those traits will help a customer service organization better plan for the consumer’s needs. On a …

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