Jan
21
Good customer service is one of the things most business leaders think their company does well. Most customers disagree. For consumers to get the best customer service it pays to be strategic, calm and tenacious. For a business, understanding those traits will help a customer service organization better plan for the consumer’s needs. On a …
Permanent link to this article: http://helpdeskguides.com/great-customer-service/
Jan
21
Customer service is at a turning point between traditional customer service and a new direction: social customer service. At the last cross-roads, many companies chose to move their customer service operations overseas to reduce costs. The next opportunity to drive down costs even further may be social media. Will the call center of today be …
Permanent link to this article: http://helpdeskguides.com/social-customer-service/
Jan
13
Summary: An IVR, or Interactive Voice Response System, must evolve to meet today’s customer expectations. An IVR system is your company’s first chance to make a good impression. It’s more than a way for a business to filter customers. It’s the first time to define your company’s personality. The automated system is the outward facing …
Permanent link to this article: http://helpdeskguides.com/ivr/
Jan
02
Summary: Help desk solution decisions can positively impact your bottom line by allowing you to quickly respond to customers needs. Help desk solutions can be the difference between keeping a client happy when they come to you for help or prompting them to look around for other solutions. Help desk software has come along way …
Permanent link to this article: http://helpdeskguides.com/help-desk-solutions/
Jan
02
Summary: Software can be an asset or drain on any business. As users look for assistance, the software package supporting the help desk can make all of the difference. Help desk software can be an asset or drain on any business. Trying to efficiently maximize the resources already dedicated to the help desk and being …
Permanent link to this article: http://helpdeskguides.com/software/
Jan
02
Summary: Help desk program offerings come in all shapes and sizes. The perfect solution is available for your company – no matter how big or small of a help desk program you’re looking for.At their most basic, help desk programs need to offer an interface of some kind for your customers and help you manage …
Permanent link to this article: http://helpdeskguides.com/help-desk-program/
Jan
02
Summary: Knowledge base software is the best tool to limit the amount of resources you’ve got to dedicate to your help desk. Knowledge base software allows customers to find their own answers without having to call the help desk. Help desk knowledge base software is the quickest and easiest way for a company to offer …
Permanent link to this article: http://helpdeskguides.com/knowledge-base-software/
John R Wall is a writer, designer and video expert based in Philadelphia. With over 20 years of experience in the industry, his expertise has taken him to a number of fortune 100 companies, small shops and agencies.
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